21com Terms and Conditions — Platform Rules for Pakistani Players

1 Acceptance of Terms

These Terms and Conditions ("Terms") form a legally binding agreement between you ("the player," "you," "your") and 21com ("the platform," "we," "us"). By accessing or using any part of the 21com website or mobile application, placing a bet, making a deposit, or creating an account, you agree to be bound by these Terms in their entirety.

These Terms should be read alongside the Privacy Policy and the Responsible Gaming policy, both of which form part of the overall agreement between you and 21com.

If you are using 21com on behalf of another person, you confirm that you have their authority to agree to these Terms on their behalf and that they also meet all eligibility requirements.

2 Account Registration

To place bets or play games on 21com, you must register a personal account. Registration is free and open to eligible individuals. When registering, you agree to:

• Provide accurate, complete and truthful information at registration and keep it updated.
• Register only one account per person — duplicate or multiple accounts are not permitted.
• Not register an account on behalf of another person or allow anyone else to use your account.
• Keep your login credentials confidential and not share your username or password with anyone.
• Notify 21com support immediately if you believe your account has been accessed without your authorisation.

21com reserves the right to request identity verification documents at any time. This may include a copy of your CNIC, proof of address, or confirmation of payment method ownership. Accounts may be restricted until verification is completed satisfactorily.

You are responsible for all activity carried out under your account. 21com will not be liable for losses resulting from unauthorised access where you have failed to keep your credentials secure.

3 Age Restriction

By registering, you confirm that you are at least 18 years of age. 21com may request proof of age at any time and restrict access to the platform until satisfactory documentation is provided. If you are aware of anyone under 18 attempting to access the platform, please contact support immediately.

We also strongly recommend that parents and guardians make use of parental control software to prevent minors from accessing online gaming platforms.

4 Deposits and Payments

All deposits on 21com are processed in Pakistani Rupees (PKR). The following payment methods are supported for deposits:

• JazzCash — mobile wallet deposits processed instantly for most transactions.
• Easypaisa — mobile wallet and over-the-counter deposit options available.
• Raast — instant bank-to-bank transfers via Pakistan's national payment system.
• Bank Transfer — standard transfers from all major Pakistani banks.
• Debit and Credit Cards — PKR card payments accepted.

Deposit Rules

• Minimum and maximum deposit amounts are displayed at the time of deposit and may vary by payment method.
• You may only deposit using payment methods registered in your own name. Third-party deposits are not permitted.
• 21com does not charge fees on deposits, but your payment provider may apply their own charges.
• Deposits are credited to your account balance once confirmed by the payment provider. Most JazzCash and Easypaisa deposits are credited instantly.
• 21com reserves the right to reverse a deposit and return funds if a payment is found to have been made fraudulently or in breach of these Terms.

5 Withdrawals

Withdrawals on 21com are paid out in PKR to the payment method used for your most recent deposit. In some cases, alternative withdrawal methods may be offered at 21com's discretion.

Withdrawal Conditions

• You must have completed identity verification before your first withdrawal can be processed.
• Withdrawals will only be sent to accounts or wallets registered in your own name — no third-party payouts.
• Bonus funds are subject to wagering requirements before they can be withdrawn. See Section 6 for full details.
• Minimum withdrawal amounts are shown at the time of the withdrawal request and may vary by method.
• Standard withdrawal processing times are displayed in the Withdrawal section. VIP account holders receive priority processing.
• 21com reserves the right to carry out additional verification checks before processing withdrawal requests above certain thresholds.

If a withdrawal request is declined, you will be notified via your registered account. Most declines are related to incomplete verification or unmet wagering requirements. Contact support if you need clarification on a declined request.

6 Bonuses and Promotions

General Bonus Rules

• Bonuses are credited to your account as bonus balance, separate from your real money balance, until wagering requirements are met.
• Wagering requirements specify how many times a bonus amount must be bet before it converts to withdrawable balance. The applicable multiplier is stated in each offer's individual terms.
• Bonuses have expiry dates. Any bonus balance remaining after the expiry date will be removed from your account automatically.
• Only one bonus may be active at a time unless explicitly stated otherwise in the promotion terms.
• Bonuses are intended for personal entertainment. Any attempt to abuse, manipulate or exploit bonus offers — including through multiple accounts, coordinated betting, or using excluded game categories to drain bonus balance — will result in the bonus being voided and the account reviewed.
• 21com reserves the right to alter, suspend or cancel any promotion at any time. Ongoing promotions will not be cancelled mid-participation without notice.
• Free spins awarded as part of a promotion are subject to the stake and game restrictions stated in the relevant offer terms.

If you have questions about a specific bonus offer, contact support before activating it — they can clarify the terms before you commit.

7 Sports Betting Rules

Sports betting on 21com covers cricket (including PSL and international T20 fixtures), football, esports and other available markets. The following rules apply to all sports bets placed on the platform:

Bet Placement

• Bets are final once confirmed. You cannot cancel or amend a bet after confirmation unless a specific cash-out option is available and you use it before the relevant event outcome is decided.
• Minimum and maximum bet stakes are set per market and are displayed before placing the bet.
• Odds are subject to change until a bet is confirmed. The odds shown at confirmation are the odds that apply to your bet.
• In-play (live) bets are accepted at 21com's discretion. During live events, markets may be suspended temporarily and not all in-play options will be available at all times.

Void Bets and Cancelled Events

• If an event is cancelled, postponed or abandoned, bets will be voided and stakes returned unless the event is rescheduled and completed within 48 hours of the original start time.
• If a match is awarded rather than played (e.g. walkover or forfeit), bets will be settled on the official result unless otherwise stated in the specific market rules.
• Bets placed on incorrect or clearly erroneous odds may be voided at 21com's discretion. You will be notified if this affects a bet you have placed.

Cricket-Specific Rules

• For PSL and T20 matches reduced by rain or weather, settlement will follow DLS method outcomes where applicable.
• Player performance markets (top batsman, top bowler, man of the match etc.) are settled on the official match result as declared by the relevant cricket board.
• Multi-match accumulator bets involving cricket are settled only when all legs of the accumulator have been completed.

8 Casino and Slot Games

Casino and slot games on 21com are provided by third-party game studios. The platform makes these games available but does not control the underlying game software or outcomes, which are governed by certified random number generators (RNG) operated by the game providers.

• The Return to Player (RTP) percentage for each slot game is displayed in the game's information section. RTP represents the theoretical long-term return and does not guarantee individual session outcomes.
• Live casino games are hosted by professional dealers and streamed in real time. Results are determined by the physical outcome of the game (cards dealt, roulette spin etc.) and are final.
• In the event of a disconnection during a game round, the round will be completed automatically according to the game's rules. The result is binding. If a game round cannot be completed due to a technical failure on 21com's side, the stake for that round will be refunded.
• Game history and session data are recorded in your account and can be reviewed in the transaction history section.
• Minimum and maximum stake limits apply per game and are shown within each game interface before play begins.

9 Fair Play and Prohibited Conduct

• Registering more than one account on 21com, whether under the same or different personal details.
• Using automated scripts, bots, or any software designed to place bets or interact with games without direct human input.
• Exploiting bugs, errors or technical glitches in games or the platform to gain an unfair advantage. Any winnings resulting from such exploitation will be voided.
• Colluding with other players in live casino games or any multiplayer environment to gain an advantage over other participants.
• Engaging in matched betting, arbitrage betting, or any systematic strategy specifically designed to exploit bonus structures in a way that removes the element of risk.
• Providing false information at registration or during verification processes.
• Using a payment method not registered in your own name for deposits or withdrawals.
• Any form of money laundering or using the platform to process illegally obtained funds.

21com monitors account activity continuously. If prohibited conduct is detected, the account will be reviewed and appropriate action taken, which may include suspension, balance forfeiture, and reporting to relevant authorities where legally required.

10 Account Suspension and Closure

21com reserves the right to suspend, restrict or permanently close any account at any time for the following reasons:

• Violation of any part of these Terms and Conditions.
• Detection of fraudulent, abusive or prohibited conduct as described in Section 9.
• Failure to complete identity or age verification within a reasonable timeframe when requested.
• Account inactivity — accounts with no login or transaction activity for an extended period may be flagged as dormant.
• At your own request, including self-exclusion under the Responsible Gaming tools.

Where an account is closed due to a breach of these Terms, any bonus balance and winnings derived from prohibited activity may be forfeited. Real money deposits that are not associated with prohibited conduct will be returned to the player through the original payment method where possible.

If you wish to close your account voluntarily, contact 21com support. If you are closing for responsible gaming reasons, use the self-exclusion tool in your account settings or contact support for assistance.

11 Responsible Gaming

• Deposit Limits: Set daily, weekly or monthly PKR deposit limits through your account settings. Limits take effect immediately when reduced.
• Session Time Reminders: Set alerts to notify you after a set amount of time has been spent on the platform in a session.
• Self-Exclusion: Apply a temporary or permanent self-exclusion from your account. During self-exclusion, you will not be able to log in or receive promotional communications.
• Reality Checks: Regular prompts reminding you how long you have been playing can be activated in account settings.

21com is a platform for adults aged 18 and above. We do not encourage chasing losses or gambling beyond your means. Set a budget before you play and stick to it. If you are concerned about your own or someone else's gaming behaviour, the Responsible Gaming page contains further guidance and support information.

12 Privacy and Data

21com collects, stores and processes personal data in accordance with the Privacy Policy. By using the platform and registering an account, you consent to this processing as described in the Privacy Policy.

• Personal information you provide at registration and during verification is used for account management, identity verification, payment processing and responsible gaming purposes.
• Transaction data and game history are retained for account record-keeping, dispute resolution and security monitoring.
• 21com will not sell your personal data to third parties for their own marketing purposes.
• You may request access to your personal data or ask for corrections to inaccurate data by contacting support.

For the full details of how your data is handled, what rights you have, and how to exercise them, please review the Privacy Policy.

13 Changes to These Terms

21com reserves the right to update or modify these Terms and Conditions at any time. When material changes are made, registered players will be notified via the email address on their account or through an on-platform notification. The updated Terms will be published on this page with a revised effective date.

Your continued use of the 21com platform after changes have been published constitutes acceptance of the revised Terms. If you do not agree with the updated Terms, you should stop using the platform and contact support to close your account.

We recommend reviewing these Terms periodically to stay informed of any changes, particularly if you are an active user of the platform.

14 Contact and Support

If you have questions about these Terms and Conditions or need clarification on any rule, the 21com support team is available 24 hours a day, 7 days a week.

• Email: [email protected] — most queries are responded to within a few hours.
• FAQ Section: Common questions about accounts, payments, bonuses and betting rules are answered in the FAQ.

For responsible gaming support, visit the Responsible Gaming page where you will find details on deposit limits, self-exclusion and other tools available through your account settings.